Your privacy is our priority. This document details how winmyr collects, uses, stores, and protects your personal information in accordance with Malaysia's Personal Data Protection Act (PDPA).
Winmyr's privacy policy complies with the Malaysia Personal Data Protection Act 2010.
Quick Summary: winmyr takes your privacy seriously. We only collect the data that is necessary, store it securely using industry-standard encryption, and will never sell your personal information to any third party for marketing purposes without your consent.
Winmyr ("we", "Platform" or "winmyr.vu") is an online casino and sports betting platform operating for Malaysian users. We are committed to protecting the privacy of all users who register and use our services in accordance with the Personal Data Protection Act 2010 (PDPA) Malaysia.
This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your personal information. By accessing or using the winmyr platform, you consent to the collection and use of your information as described in this policy.
We encourage you to read this document thoroughly. Should you have any questions, our support team is available to assist you 24 hours a day, 7 days a week via live chat on the platform.
Winmyr collects your personal information through various means as you interact with our platform. The types of data collected are as follows:
| Data Category | Example Information | Core Purpose |
|---|---|---|
| Identity | Full name, date of birth, identity card / passport number | KYC verification & member eligibility |
| Contact | Email address, phone number, residential address | Account communications & verification |
| Financial | Bank account details, deposit & withdrawal records | Transaction processing & anti-money laundering |
| Technical | IP address, device type, web browser, activity logs | Platform security & fraud prevention |
| Behaviour | Game records, betting habits, session duration | Service improvement & responsible gaming |
| Communications | Support conversation records, feedback & complaints | Service quality improvement |
All data collection is carried out on a lawful basis — whether to fulfil a service contract, meet legal obligations, or based on winmyr's legitimate interest in operating the platform safely and responsibly.
The information we collect is used solely for lawful and transparent purposes. winmyr uses your personal data for the following:
Note: winmyr will not use your data for purposes unrelated to the platform's services without first obtaining your explicit consent. You may withdraw consent for marketing communications at any time through your account settings.
Winmyr implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.
Your personal data is retained for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law — typically a minimum of 7 years for financial records in line with compliance requirements.
Winmyr does not sell, rent, or share your personal information with third parties for their own marketing purposes. However, in the course of platform operations, winmyr may share your data with the following categories of third parties under limited circumstances:
Our Guarantee: All third parties receiving winmyr user data are bound by strict data protection agreements and are only permitted to use that data for the specified purposes. winmyr remains responsible for ensuring all data processing partners adhere to the established privacy standards.
The winmyr platform uses cookies and similar tracking technologies to enhance user experience, maintain session security, and understand how users interact with our platform.
Types of cookies we use:
You can manage your cookie preferences through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the winmyr platform.
Under the Malaysia Personal Data Protection Act 2010 and winmyr's privacy policy, you have the following rights regarding your personal data:
Requesting a copy of the personal data we hold about you at any time.
Requesting corrections to inaccurate or incomplete data through customer support.
Requesting the deletion of your data, subject to legal and contractual requirements.
Objecting to the processing of your data for direct marketing purposes at any time.
Receiving your data in a machine-readable format for transfer to another service.
Requesting a restriction on the processing of your data under certain legally permitted circumstances.
To exercise any of the rights above, please contact the winmyr support team via live chat or our official email. We will process your request within 30 business days in accordance with PDPA requirements.
Winmyr is a platform dedicated exclusively to adult users aged 18 years and above only. We do not knowingly collect, process, or store personal data from individuals under the age of 18.
If we find that a child's personal data has been collected without the knowledge and consent of a parent or guardian, we will take immediate action to delete that information and close the relevant account. Parents or guardians with concerns about this matter are encouraged to contact us promptly.
Winmyr reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. Any significant changes will be communicated to you via:
Your continued use of the winmyr platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the winmyr Data Protection Officer via:
Our Commitment: winmyr takes every privacy complaint seriously. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) in accordance with the procedures set by the relevant authority.
Every security layer we build is to ensure your personal and financial data remains safe at all times.
Every piece of information you submit to winmyr is protected with 256-bit SSL encryption — the same highest-grade security standard used by banking institutions in Malaysia to ensure your data cannot be intercepted.
Secure your winmyr account with an extra layer of protection through two-factor authentication (2FA). Every login requires additional verification to ensure only you can access your account.
Winmyr has never sold and will never sell your personal information to any third party. Your data belongs to you — we only use it to provide you with the best possible service.
All of winmyr's data processing operations are designed to fully comply with Malaysia's Personal Data Protection Act 2010, giving you the assurance of robust legal protection.
Your data is stored on servers protected by layered access controls, advanced firewalls, and continuous round-the-clock threat monitoring to prevent any unauthorized access.
Through your winmyr account settings, you can easily and quickly manage your privacy preferences, withdraw marketing consent, request data access, or submit a data deletion request.